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Audit finds coordination gaps complicate City’s response to Americans with Disabilities Act

December 13, 2016

From Drummond Kahn, Director of Audit Services
503-823-3536

 

 

Accommodation requests for Portland city services are difficult for individuals with disabilities, according to an audit released today by City Auditor Mary Hull Caballero.  

 

There is no single, easy location or resource for individuals with disabilities to request an accommodation or to file a complaint, and the audit says it takes a certain amount of knowledge of City government to figure out a starting point. 

 

In addition, there isn’t reliable data about requests or complaints. More consistent data collection and analysis would help the City be more responsive.

 

The auditor recommends the Office of Equity and Human Rights identify and document roles, responsibilities, and processes for the Americans with Disabilities Title II program and the office improve the ADA Coordinator Program Guide and the Title II program website.

 

Mayor Charlie Hales and Dante James, Director of the Office of Equity and Human Rights, submitted a response letter, which is included in the published report.

 

Report highlights

 

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